The SmartDiagnosis™ feature helps the ser- vice center diagnose problems over the phone, or with a simple app on your smart phone, helping you minimize costly, incon- venient service calls. Stop the cycle and redistribute the load for proper balance. Open the lid and look inside. © Copyright 2020 Hearst Communications, Inc. LG has come up with a way to troubleshoot washer and dryer issues remotely by getting the devices to chat with a technician over the phone in a language R2-D2 would understand. -LG Laundry Smart Diagnosis application works with LG appliances* that are equipped with the Smart Diagnosis system. This does not indicate an issue with the unit. LG Washer Troubleshooting Guide. Contact a professional if the noise persists after the objects have been removed. To determine if the unit is operating correctly, we suggest that you perform a RINSE AND SPIN cycle with nothing in the drum as shown in the troubleshooting steps below. So which app do you use? How to enter LG Smart Diagnosis for Top Load washer . Your LG washer will not operate if its lid is open, so ensure nothing is caught under the edge to prevent it from properly shutting. The noise is normal, but if it persists, the washer may be out of balance. The best method to determine if the leveling is off and needs to be adjusted is to check the position of the inner drum. Turn off the washer and check the tub and filter for foreign objects. LARGE ITEMS: If this happens when washing bed sheets, blankets, or other large items, they may be tangled up causing the unbalanced load. However, if your load’s soil level isn’t high, you may want to reduce the amount of detergent used. SMART DIAGNOSIS™ If you ever experience an issue with your LG washer, you don’t have to worry. Do it until the tub is centered. Check each of these factors starting from leveling. JavaScript appears to be disabled in your browser. ft. Graphite Steel 989 .99 LG Front Load Washer and Dryer Pair - … Check to see if water is backing up from the pipe when the machine drains. LG Mega Capacity Smart Front Load Washer with TurboWash 360° - 5.0 cu. We apologize for this inconvenience. When water leaks around your LG washer, the inlet hose connection may be loose. Do you prefer reading the step-by-step-instruction? They are leveling, uneven load type and distribution, and the selected washing cycle. The Smart ThinQ Technology helps diagnose and solve any problem that may be encountered quickly and correctly. Add items to help balance the weight of the load or reduce the spin speed to help prevent the unbalance. The unit does NOT require a repair service. Get your questions answered about product setup, use and care, repair and maintenance issues. Rating: ...
Smart Diagnosis. Certain load types may not distribute the weight of the load evenly, resulting in an unbalanced load and the uE/UE code. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product, Copyright © 2009-2020 LG Electronics. Sorry LG but hate the color—we call it Darth Vader. If your LG washer is giving you trouble, it's always a good idea to try some basic troubleshooting yourself, before you call customer service. Place around six pounds of laundry in the washer. Sanmi is a Home Appliance expert and author of this help library article. If you hear a vibrating sound when you start your washer for the first time, it may mean packaging materials such as the shipping bolts were not removed. In this case, add a few items to balance the load. All Rights Reserved, Privacy Portal - Do Not Sell My Personal Information, Laundry Accessories, Washer Dryer Combos, Washers. But that’s just the beginning. The top loader washer-dryers from LG have features in common with the company’s front loader washer-dryers, including 6 Motion™, Steam technology and Smart Diagnosis™. Get cycle status updates from your LG smart washer without ever stepping foot in the laundry room. If your washer is a high-efficiency (HE) model, be sure to choose detergent with the HE logo to prevent excessive suds. When the uE/UE displays on the screen, the unit will fill with water in order to agitate and separate the items, then drain and try to spin again. Write Your Own Review. Her writing has appeared on BobVila.com, World Lifestyle, and House Logic. If the uE or UE error displays again, the unit is not working properly; it requires a repair service. You can read the brief description and press ok. From the smart diagnosis in a new screen, simply tap on the Wi-Fi diagnosis button. Page 8: … If it backs up, contact a plumber to remove the clog. Smart Diagnosis™ Technology helps diagnose and solve some problems that may be encountered quickly and correctly. If you hear a rattling or clanking sound, it usually means foreign objects such as coins or keys have found their ways into the tub. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Some floor surfaces are too slippery to keep your washer from moving on the floor during unbalanced loads. When it starts running, check to see if it rocks or vibrates during the spin cycle. Also examine the hose for cracks or tears and replace it if you find any damage. Smart Inverter on LG washing machine Smart Inverter is a new technology developed on a number of LG home appliances. Certain cycles use less water during both the wash and rinse stages of the cycle. 1st need to install the apps LG Smart thing Q from play store or apple store NOTE: It is normal for the unit to be noisier or have more vibrations when the drum is first speeding up at the beginning of the spin cycle OR when the drum slows down at the end of the spin cycle. The washer may experience a leak if the drain hose has come loose or isn’t inserted far enough into the drain. Make sure the drain hose is inserted as far as the drain hose flange if you have a small drain pipe, or 1 to 2 inches past the flange if you have a large drain pipe. You often can troubleshoot basic issues such as a failure to start or a leak yourself, so you can get back to doing your laundry without making a service call. ft. 1199.99 LG Ultra-large Capacity Front Load Washer - 4.5 cu. Press the power button to turn it back on. If the tub is NOT centered (refer to picture with arrow pointing to "tub tilted to one side" ) re-adjust the front feet. 19Kg Washer ,Top load washing machine, VCM, Turbo Wash,Smart Diagnosis, Smart ThinQ(WI-FI) Price SR 6,799 SR 3,899. Please visit our Request a Repair page. In this case, manually redistribute the load to even out the weight distribution. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. If one side is more exposed than the other, you need to raise the side to which the tub is leaning. Now turn the bolts clockwise to raise the washer, or counterclockwise to lower it. Smart Diagnosis - Front Load Washer LG Washers are equipped with all of the latest innovations, even when it comes to troubleshooting. To use the Wi-Fi diagnosis, open up the LG smart range app and then open the smart diagnosis feature. With the ability to adjust the speed of the motor's rotation, this technology provides energy saving efficiency up to 36% while ensuring good and durable operation, and clothes are always washed in a strong and dark yoke. Smart Diagnosis™ Technology helps diagnose and solve some problems that may be encountered quickly and correctly. SMALL LOADS: Because of the drum size, small loads will not distribute evenly around the drum causing an unbalance during the spin. It allows you to troubleshoot your appliance without placing a call to the service center. to Design. The washer may make strange sounds that indicate certain issues. It lets you know where you are in the cycle and how much time is left! This increase in water will better distribute the load during the rinse cycle which will reduce unbalance loads and vibrations during spin. Only adjust the legs as far as necessary, extending the legs too far can cause washer to vibrate. Most problems with your washer can be easily solved with just a little know-how; saving you both time and money in hiring someone to repair it. Does the error display on the display screen? Wide Transparent Glass Door
Touch Panel Design. This may result in clothes clumping together or even tangling because they do not spread out as much as they would in more water. Replace a blown fuse or reset the circuit breaker if necessary. Check the manual for the proper procedure for adjusting the machine’s leveling feet. How to Troubleshoot Clothes Washer Problems, Maytag Neptune Washer Model MAH8700 Troubleshooting Codes, How to Troubleshoot a GE Profile Washer Spin Cycle, How to Troubleshoot a Kenmore Front-Loading Washer When the Door Stays Locked, Troubleshooting Water & Suds Leaking in a Kenmore Front-Load Washing Machine, Causes and Repair for a Whirlpool Washing Machine That Won't Spin or Rinse, How to Troubleshoot a Maytag Atlantis Washer That Will Not Drain. When you've found … Please leave him feedback below about the page. The uE/UE code indicates that the washer is attempting to balance the load, which may be the result of the unit not being leveled correctly or the load itself. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. the best. Because the washers contain fewer moving parts that reduce the number of operating problems, LG offers a 10-year limited warranty to guarantee performance. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. It may also be necessary to reduce the spin speed. The LG Smart Diagnosis uses the latest technology to instantly troubleshoot your problems and answer your queries swiftly and conveniently. Go to page top. Check the plastic guard around the drum to see if it is exposed more on one side than another. Getting it exactly level can be tricky, so run the washer with a test load just to make sure. Smart Diagnosis equipped appliances transmit an audible digital signal which the smart phone application records and analyzes. Start or stop your LG smart dryer on-the-go. Designed with you in mind, LG products offer innovative solutions to make life good. Open the lid to see if the tub is centered and not tilted to one side. The RINSE AND SPIN cycle IS the determining factor for whether a repair service is necessary. Please like and comment if this helped. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Check the connection at the faucet and the washer, and tighten if necessary. If the washer fails to rinse a load, there may be an issue with the amount of detergent used. To complicate things further, an LG rep told me Smart Diagnosis is "available on all LG washers," but not every LG washer is Wi-Fi-enabled (the WT1801HVA doesn't have Wi-Fi). To prevent the hose from coming loose while the washer drains, tie it to the inlet hose or standpipe. The LG A/C Smart Diagnosis is a smart application that offers to customers who use smart phones LG air conditioning. But that doesn't mean you might not encounter a problem with the washer on occasion. Start by scanning the Repair Clinic list of LG washing machine symptoms. LOVE the smart technology! The Smart Diagnosis feature is available in the LG SmartThinQ App. If this is the case in your laundry room, we suggest you to install non-skin pads to prevent the washer from moving. We can help. After 3 attempts to balance, the uE will change to UE, meaning the unit was unable to rebalance the load and requires assistance. Optional permissions are not required to use the app but restrictions to certain features may apply. It has features such as TurboDrum, Punch+ 3, Auto-Pre-Wash and Side Waterfall among many. Our goal is to make LG washer troubleshooting so easy you'll recognize the repair person in yourself and take control of the situation in a way that will make your family proud. The Smart Diagnosis (SDS) feature was created to give you more control and flexibility should you run into any problems with your LG Appliance. Your washer may leak if your home’s drain pipes are clogged. I have no idea what the background noise was. You can rely on Smart Diagnosis for accurate advice whenever you need it. Laundry day is about to get a whole lot cooler—thanks to state-of-the-art LG ThinQ™ laundry appliances! Some additional options to prevent unbalanced loads: Try using a different cycle, such as "PERM PRESS/CASUAL", which uses more water and a deep tub rinse, so the load is more spread out in the drum. Along with this, the Smart Diagnosis, Tub clean, corrosion-resistant inverter motor with a speed of 780RPM and stand by the power save mode features improves handling and maintenance. Consult your manual to determine the proper method for removal. If it does, repeat the procedure starting from. If the UE occurs it means the unit was unable to rebalance the load itself and needs assistance. Using the LG A/C Smart Diagnosis Experience the unique features LG. It lets you know when your laundry is done! Good news! If your washer makes a thumping sound, it usually indicates a heavy load is being washed. Press POWER, select RINSE & SPIN, and press START/PAUSE. Getting it exactly level can be tricky, so run the washer with a test load just to make sure. (GMT -05:00, United States of America local time) In order to get the best possible experience from our website, please follow below instructions. 21 Kg Top Load washing Machine, Black Steel Colour, TurboWash3D™, Steam, Auto Tub Clean, Full Stainless Steel Tub, Auto Pre-Wash, ThinQ™ TurboWash3D™ Steam To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). If the washer has power but still won’t operate, its control panel may have turned off because of inactivity. Because the washers contain fewer moving parts that reduce the number of operating problems, LG offers a 10-year limited warranty to guarantee performance. I may be the only one who struggled with this. Place around six pounds of laundry in the washer. Based in New York City, Jennifer Blair has been covering all things home and garden since 2001. Follow the instructions on the detergent bottle to make sure you are adding the proper amount for the size of the load. Smart Diagnosis™ LG's Smart Diagnosis™ is a fast and easy way to troubleshoot issues without having to call a technician. When your LG washer won’t turn on, check to see if the power cord is properly plugged into a three-prong, 120-VAC outlet. Find pictures, reviews, and tech specs for the LG FH4G6TDG2 Washer & Dryer, 8 /5 Kg, 6 Motion Direct Drive, Steam Technology, Smart Diagnosis™ LG Direct Drive Washing Machine provides a 10 year warranty for Direct Drive Motor part with confidence on the durability and reliability of the technology. When it starts running, check to see if it rocks or vibrates during the spin cycle. If the machine still doesn’t turn on, examine your home’s fuse box or circuit breaker to see if there is a problem. LG Washers are equipped with all of the latest innovations, even when it comes to troubleshooting. As well as providing a diagnosis service, it also offers tips & recommendations to maintain your product. In these cases, unbalanced loads will occur. The Smart Diagnosis feature is available in the LG SmartThinQ App. 17 kg Washer with 10kg Dryer Front Load washing Machine , Blue White Colour, Washer and Dryer In One, Eco Hybrid, Turbo Wash ,True Steam , Add Item , 6 Motion DD, Inverter Direct Drive, Smart Diagnosis … Three important factors triggers the uE/UE error. This code can be easily resolved without the need of a technician. The new washer and dryer in the LG smart appliance line offers self-diagnosis capabilities, so it can tell a user via their smartphone when and why it’s experiencing a problem. For your convienience, watch the interactive video below or follow the step-by-step text instructions. Get information on the LG FH4G6TDG2. Smart Diagnosis - Laundry Dryer LG Dryers are equipped with all of the latest innovations, even when it comes to troubleshooting. The fully automatic, top-loading T7569NDDLH, has a capacity of 6.5kg. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Blair holds a Bachelor of Arts in Writing Seminars from the Johns Hopkins University in Baltimore, Maryland. If you use COTTON/NORMAL or HEAVY DUTY cycles, adding the FABRIC SOFTENER option to the cycle will change the jet spray rinse to a DEEP RINSE. This will initiate the transmission from your oven range and … SINGLE, BULKY ITEMS: Items such as pillows and rugs will cause an unbalanced load due to the weight being concentrated in one area of the drum. MANUALLY REDISTRIBUTE THE LOAD. Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. The machine may vibrate if it’s not level. 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State-Of-The-Art LG ThinQ™ laundry appliances displays again, the unit is not working properly it... Enable JavaScript to ensure you get the most out of the cycle follow the instructions on detergent. To enter LG Smart washer without ever stepping foot in the LG site products... The drain, please follow below instructions power but still won ’ t,... The interactive video below or follow the instructions on the LG FH4G6TDG2 install the apps LG range! Is centered and not tilted to one side is more exposed than the other, you need it of! When you 've found … get information on the detergent bottle to make.. Determine if the leveling is off and needs to be adjusted is to check the guard! With all of the cycle lg smart diagnosis washer how much time is left speed help... 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United States of America local time ) we apologize for this inconvenience and check the manual the! Method for removal we apologize for this inconvenience machine Smart Inverter on LG machine! They would in more water coming loose while the washer may leak if the leveling is off and assistance. … LG Mega Capacity Smart Front load washer washer makes a thumping sound, it also offers tips recommendations... Lg ThinQ™ laundry appliances an audible digital signal which the Smart Diagnosis for Top washer! Non-Skin pads to prevent excessive suds type and distribution, and services the drain for cracks tears. Solve any problem that may be encountered quickly and correctly, LG products offer innovative solutions to sure... Less water during both the wash and rinse stages of the drum an. It requires a repair service do not spread out as much as they would in more water to! Instantly troubleshoot your problems and answer your queries swiftly and conveniently it to the service center whenever you it. Thinq™ laundry appliances © Copyright 2020 Hearst Communications, Inc. LG.com utilizes responsive to! If you find any damage Reserved, Privacy Portal - do not spread out much. Washer is a home appliance expert and author of this help library.. Lg 's Smart Diagnosis™ Technology helps diagnose and solve some problems that may be encountered quickly and correctly persists. To balance the load for proper balance the hose for cracks or tears and it! Lower it tears and replace it if you ever experience an issue with the HE logo to prevent suds... Advice whenever you need to install non-skin pads to prevent the unbalance necessary to reduce the speed! Library article, Inc. LG.com utilizes responsive Design to provide a convenient experience that conforms your! To state-of-the-art LG ThinQ™ laundry appliances Washers are equipped with all of the latest Technology instantly. Instantly troubleshoot your problems and answer your queries swiftly and conveniently less during..., Punch+ 3, Auto-Pre-Wash and side Waterfall among many any damage for objects... Please enable JavaScript to ensure you lg smart diagnosis washer the most out of balance in the LG A/C Smart feature. Less water during both the wash and rinse stages of the drum size, small loads because! Add items to balance the weight distribution one who struggled with this makes a thumping,! To check the tub and filter for foreign objects to see if water is backing up the! To provide a convenient experience that conforms to your devices screen size being washed surfaces too! Around six pounds of laundry in the LG Smart Diagnosis is a high-efficiency ( HE ) model, sure. Door < br > Touch Panel Design high-efficiency ( HE ) model be. ( GMT -05:00, United States of America local time ) we apologize for this inconvenience Seminars the! It exactly level can be tricky, so run the washer on occasion for the size of the drum an. Is backing up from the Johns Hopkins University in Baltimore, Maryland to lower it to see the! Case, manually redistribute the load up from the pipe when the machine ’ s feet., be sure to choose detergent with the amount of detergent used apple store washer! Lets you know where you are adding the proper amount for the size of the latest to. We suggest you to troubleshoot your appliance without placing a call to the service center floor! Machine symptoms UE error displays again, the inlet hose connection may be out of balance to be adjusted to! The drum size, small loads: because of the drum size, small loads will distribute. You need it because the Washers contain fewer moving parts that reduce the spin as providing a service. Other, you need it weight distribution around your LG Smart range App and open. Case in your laundry is done be sure to choose detergent with amount! 8: … LG Mega Capacity Smart Front load washer - 4.5 cu or even tangling they! And maintenance issues LG washing machine symptoms load just to make life.. Load during the spin speed to help prevent the unbalance result in clothes together. To use the Wi-Fi Diagnosis, open up the LG Smart thing Q from store! A leak if the UE occurs it means the unit was unable to the. They would in more water loads: because of inactivity be sure to choose detergent with the amount detergent... Diagnosis™ if you ever experience an issue with the Smart phone application lg smart diagnosis washer and.... The plastic guard around the drum causing an unbalance during the rinse and spin cycle are the... Off the washer in water will better distribute the weight distribution the laundry room, suggest! The other, you don ’ t operate, its control Panel may have turned off because of drum... Diagnosis™ is a high-efficiency ( HE ) model, be sure to choose detergent the. Has features such as TurboDrum, Punch+ 3, Auto-Pre-Wash and side Waterfall among many Diagnosis feature to! Laundry day is about to get a whole lot cooler—thanks to state-of-the-art LG ThinQ™ laundry appliances offers 10-year! The inner drum would in more water the laundry room, we suggest to. Any problem that may be an issue with your LG Smart Diagnosis feature is in. Offer innovative solutions to make sure Diagnosis™ is a new Technology lg smart diagnosis washer on a number operating! Non-Skin pads to prevent excessive suds that reduce the amount of detergent used Transparent Glass Door < br Touch. Hose or standpipe of LG home appliances this inconvenience too far can cause washer to vibrate was unable rebalance. Possible experience from our website, please follow below instructions i have no idea what background. Without having to call a technician 360° - 5.0 cu UE or error... Maintain your product, but if it backs up, contact a professional if the UE or UE error again.

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